Health Information Management

Viewing Your Medical Records

With Adventist Health’s patient portal, MyAdventistHealth, you now have a direct link to access your own personal electronic health records immediately. Log in to MyAdventistHealth now to do the following:

• View your lab results, radiology reports, and pathology reports
• Download or reprint education documents and discharge instructions
• Access your health records, such as immunizations, allergies, and medications
• View or download summaries of visits and complete health summaries.

Please note that not all medical records are viewable and/or retrievable through the patient portal. For records that are not available through the patient portal, submit a request using one of the methods below.

Requesting Medical Records

For Adventist Health locations, there are three ways to request your medical records.

Online Patient Request

Request Medical Records

Online Provider Request

Our paperless request process does not require a login, but uses email verification for enhanced security. No faxing, scanning or printing will save you time.

Provider Request for Medical Records

By Paper Form

• If you prefer a paper authorization form, please download and print the Authorization to Release Medical Information Form (English) (Spanish) and/or the Patient Directed Request Form (English) (Spanish)
• Submit a scanned copy of your completed paper authorization form by email to MedRecords@AH.org. You can also submit your completed form by fax or mail. See below for mailing addresses and fax numbers for each facility.

In-Person

• Please check the hours for your Adventist Health facility or clinic. We encourage you to submit your request online or by paper form. Some locations do not accept walk-ins.

Requesting Other Medical Records

• Records for Deceased Patients - California, Hawaii, Oregon
• Revocation/Special Restrictions
• Copy Service and Subpoena – a separate subpoena is required for each department documents are requested from (i.e., images, specimen, or billing). For follow-up on a request, contact the department in which subpoena was served.
• Itemized Hospital Bills – Please contact your local Patient Financial Assistance. If you have a question about a physician’s office bill, contact your physician’s billing office directly.
• Radiology Imaging or Cardiology (heart catheterization) may be requested from the Diagnostic Imaging Department. Patients of Lodi Memorial please contact your Medical Records Department at the number listed below.
• Laboratory and Pathology results may be obtained from the Medical Records Department. Test samples, slides and specimens may be obtained from the Laboratory/Pathology Department.
• Risk Management – All other types of requests will be sent to the facility Risk Management department to determine the appropriate resource to respond to the request, ie: subpoena, search warrant.

Timing and Fees

Requests are typically fulfilled within 14 business days. There are no fees asso­ci­at­ed with requests sent direct­ly to anoth­er medical provider. Fees may be ­asso­ci­at­ed with requests that are sent to you or to some­one who is not a med­ical provider. If there are any fees associated with your request, you will be invoiced by our business partner, Ciox Health. All fees are in accordance with state and federal laws.

Adventist Health Facilities

• Adventist Health Bakersfield
  2615 Chester Avenue
  Bakersfield, CA 93301
  Phone: (661) 863-2120, option 2
  Fax: (661) 863-2955
  Monday - Friday, 8 a.m. - 5 p.m.

• Adventist Health Castle
  640 Ulukahiki Street
  Kailua, HI 96734
  Phone: (808) 263-5153
  Fax: (808) 263-5385
  Monday - Thursday, 8 a.m. - 4 p.m.
  Friday, 8 a.m. - 3 p.m.

• Adventist Health Clear Lake
  15630 18th Street
  Clear Lake, CA 95422
  Phone: (707) 995-5714
  Fax: (707) 995-9030
  Monday - Friday, 9 a.m. - 4 p.m.
  Walk-ins Unavailable

• Adventist Health Delano
  1401 Garces Highway
  Delano, CA 93215
  Phone: (661) 721-5245
  Fax: (661) 721-5248
  Monday - Friday, 8 a.m. - 4:30 p.m.

• Adventist Health Glendale
  1509 Wilson Terrace
  Glendale, CA 91206
  Phone: (818) 409-8171
  Fax: (818) 545-1872
  Monday - Friday, 8 a.m. - 5 p.m.

• Adventist Health Hanford
  450 Greenfield Avenue
  Hanford, CA 93230
  Phone: (559) 537-0790
  Fax: (559) 537-0793
  Monday - Friday, 8 a.m. - 4 p.m.

• Adventist Health Howard Memorial
  1 Marcela Drive
  Willits, CA 95490
  Phone: (707) 456-3100
  Fax: (707) 459-7302
  Monday - Friday, 8 a.m. - 4:30 p.m.
  Walk-ins Unavailable

• Adventist Health Lodi Memorial
  975 South Fairmont Avenue
  Lodi, CA 95240
  Phone: (209) 339-7495
  Fax: (209) 368-3745
  Monday - Friday, 8 a.m. - 4:30 p.m.
  Walk-ins Unavailable

• Adventist Health Reedley
  372 West Cypress Avenue
  Reedley, CA 93654
  Phone: (559) 537-0790
  Fax: (559) 391-3443
  Monday - Friday, 8 a.m. - 4 p.m.

• Adventist Health Rideout
  726 4th Street
  Marysville, CA 95901
  Phone: (530) 749-4300
  Fax: (530) 749-4495
  Monday - Friday, 8 a.m. - 4:30 p.m.
  Walk-ins Unavailable

• Adventist Health Selma
  1141 Rose Avenue
  Selma, CA 93662
  Phone: (559) 537-0790
  Fax: (559) 856-6447
  Monday - Friday, 8 a.m. - 4 p.m.

• Adventist Health Simi Valley
  2975 Sycamore Drive
  Simi Valley, CA 93065
  Phone: (805) 955-6820
  Fax: (805) 955-6824
  Monday - Friday, 8 a.m. - 5 p.m.

• Adventist Health Sonora 1000 Greenley Road Sonora, CA 95370 Phone: (209) 536-3300 Fax: (209) 536-3514 Monday - Friday, 9 a.m. - 4 p.m.

• Adventist Health St. Helena
  10 Woodland Road
  Saint Helena, CA 94574
  Phone: (707) 963-3611
  Fax: (707) 967-5625
  Monday - Friday, 8 a.m. - 4 p.m.
  Saturday - Sunday, 7 a.m. - 3 p.m.
  Walk-ins Unavailable

• Adventist Health Tehachapi Valley
  1100 Magellan Drive
  Tehachapi, CA 93561
  Phone: (661) 771-8860
  Fax: (661) 771-8392
  Monday - Friday, 8 a.m. - 5 p.m.

• Adventist Health Tillamook
  1000 Third Street
  Tillamook, OR 97141
  Phone: (503) 815-2395
  Fax: (503) 815-2485
  Monday - Friday, 8 a.m. - 4:30 p.m.
  Walk-ins Unavailable
  Radiology requests

• Adventist Health Tulare
  869 North Cherry Street
  Tulare, CA 93274
  Phone: (559) 605-0440
  Fax: (559) 605-0442
  Monday - Friday, 8 a.m. - 4:30 p.m.

• Adventist Health Ukiah Valley
  275 Hospital Drive
  Ukiah, CA 95482
  Phone: (707) 463-7353
  Fax: (707) 463-7382
  Monday - Friday 8 a.m. - 4 p.m.
  Open for Walk-ins 10 a.m. - 2 p.m.

• Adventist Health White Memorial
  1720 East Cesar Chavez Avenue
  Los Angeles, CA 90033
  Phone: (323) 268-5000
  Fax: (323) 881-8742
  Monday - Friday, 8 a.m. - 5 p.m.
  Walk-ins Unavailable